Easy Mind Shift

Privacy Policy

Effective Date: 5 May 2026

1. Introduction

Easy Mind Shift ("we", "us", "our") is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (easymindshift.com.au), booking a session, or communicating with us, you agree to the collection and use of your information as described in this policy.

2. Who We Are

Easy Mind Shift is a wellness and personal transformation practice operated by Vish, a certified PSYCH-K practitioner based in Australia.

Business Name: Easy Mind Shift

Website: easymindshift.com.au

Email: vish@easymindshift.com.au

Location: Australia

3. What Personal Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide Directly

• Full name

• Email address

• Phone number

• General information about what you are experiencing (e.g. stress, anxiety, fear)

• Any additional information you share voluntarily during sessions or via our contact form

3.2 Sensitive Information

During sessions, you may share sensitive information relating to your mental, emotional, or physical health. This information is treated with the highest level of confidentiality and is only collected with your knowledge and consent. We will never collect sensitive information without your awareness.

3.3 Information Collected Automatically

When you visit our website, we may automatically collect certain technical data including:

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Referring website or search terms

This data is collected through cookies and analytics tools (such as Google Analytics) and is used in aggregate form to improve our website. It does not personally identify you.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

• To respond to your enquiries and communicate with you

• To schedule, confirm, and manage your sessions

• To provide and deliver our PSYCH-K services

• To send appointment reminders or follow-up communications

• To send occasional newsletters or wellness content (only with your consent)

• To improve our website and services

• To comply with our legal obligations

We will not use your personal information for any purpose that is incompatible with the reason it was collected, without your prior consent.

5. Disclosure of Your Personal Information

Easy Mind Shift does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our website or delivering our services (e.g. booking platforms, email service providers). These providers are contractually obligated to keep your information confidential and use it only for the purpose of providing services to us.

5.2 Legal Requirements

We may disclose your information if required to do so by law, or in response to a valid legal request by a government authority or court of law.

5.3 Safety

In exceptional circumstances, we may disclose information where we believe it is necessary to prevent a serious threat to your life, health, or safety, or that of another person.

6. Cookies and Website Analytics

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

We use Google Analytics to understand how visitors interact with our website. This data is anonymised and aggregated. For more information on how Google handles this data, please refer to Google's Privacy Policy.

7. Data Storage and Security

Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

Session notes and personal information shared during sessions are stored confidentially and are accessible only to the practitioner directly involved in your care.

While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be completely secure. By using our services, you acknowledge this inherent risk.

8. How Long We Retain Your Information

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Session records are typically retained for a minimum of 7 years in accordance with general Australian business record-keeping requirements.

When information is no longer required, we securely destroy or de-identify it.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request that we delete your personal information (subject to legal obligations)

• Withdraw consent to receive marketing communications at any time

• Lodge a complaint if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at vish@easymindshift.com.au. We will respond to your request within a reasonable timeframe, and no later than 30 days.

10. Marketing Communications

We will only send you newsletters, wellness content, or promotional material if you have explicitly opted in to receive them. Every marketing communication we send will include an easy unsubscribe option. You can opt out at any time by clicking the unsubscribe link or emailing us at vish@easymindshift.com.au.

11. Third-Party Links

Our website may contain links to third-party websites (such as booking platforms or social media). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. International Clients

Easy Mind Shift works with clients globally via online sessions. If you are located outside of Australia, please be aware that your personal information will be stored and processed in Australia, subject to Australian privacy laws. By booking a session, you consent to this transfer and processing of your information.

13. Children's Privacy

Our services are primarily intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without verifiable parental or guardian consent. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

14. Complaints and Concerns

If you have a concern or complaint about how we have handled your personal information, please contact us first so we can attempt to resolve the issue:

Email: vish@easymindshift.com.au

Website: easymindshift.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website at easymindshift.com.au with a revised effective date. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Easy Mind Shift — Transforming Stress, Anxiety & Fear Into Lasting Peace